Account Policies

This page explains the account-level enforcement policies that apply when billing or risk issues require manual review.

Suspended Accounts

We may suspend an organization when payment settlement fails, a dispute is opened, or another billing or risk issue requires manual review.

When an organization is suspended:

• API access is blocked immediately.
• Platform users see a dedicated suspension page after login.
• Support review is required before access can be restored.

Failed Initial SEPA Settlement

SEPA Direct Debit is a delayed-settlement payment method. For a first paid billing signup with SEPA:

• The organization may use up to 500 provisional credits while the first payment is still settling.
• Full paid access is granted only after settlement is confirmed.

If the initial SEPA settlement fails:

• The organization is suspended immediately.
• Provisional subscription credits tied to the failed signup are revoked.
• Remaining trial credits are expired.
• SEPA Direct Debit is permanently disabled for that organization.
• A customer notification email is sent with manual review instructions.

Manual Review And Recovery

To request review of a suspended account, reply to support@iterationlayer.com with:

• account email
• short explanation of the payment issue
• confirmation that you are willing to switch to card billing
• corrected billing or company details if the original information was wrong

If support manually restores access after a failed initial SEPA settlement:

• account access can be restored
• SEPA remains disabled permanently for that organization
• future checkout sessions are restricted to card-based payment methods

Audit Trail

Internal billing enforcement actions are recorded for audit purposes, including suspension, SEPA disablement, provisional credit revocation, trial-credit expiry, and manual unban actions.